Privacy Policy

Privacy Policy

Privacy statement

We consider your privacy to be important and we take our responsibility to protect it

seriously. We understand that you are concerned about your privacy, along with the

confidentiality and security of any personal information that you provided to us.

This Privacy Policy (Policy) sets out how we collect, hold, use and disclose information

about individuals who deal or interact with us. We treat all personal information collected by

us in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and this Policy. If there is

any inconsistency between the Privacy Act and this Policy, the Privacy Act will prevail to the

extent of the inconsistency.

Personal information collected by us

Personal information is information or an opinion of an individual whose identity is apparent

or can be reasonably ascertained. We collect a variety of personal information that is

reasonably necessary for the purposes of conducting and improving our business, our

products and our services. This information is collected from a range of sources including:

• through our website;
• through use of our products and services;
• through marketing research, competitions and surveys;
• by otherwise having some form of contact with you; and/or
• through any of our other business activities or events.

Personal information collected by us includes:

• your name;
• your contact details such as your mobile number, telephone number and email

address;

• your reasons for becoming a customer;
• your transactional data;
• your preferences and opinions relating to our products;
• your payment details including your credit card information; and
• all logs, which may include information such as your Internet Protocol (IP) address,

browser type, browser version, clickstream data, the pages of our Site that you visit,

the time spent on any pages of our site and other log related information relating to

your use of our website.

We endeavour to only collect personal information about you from you, where it is

reasonable and practical to do so.

Use of personal information

Much of the data we collect is aggregated, and this information is effectively anonymous to

1. In general we use personal information for providing, evaluating, improving,

personalising and developing our business and our products. More specifically we use

personal information for:

• improving customer satisfaction;
• providing product related support to you;
• promoting and marketing our products to you;
• determining whether an individual is suitable for a position within our business, as an

employee or contractor for a current or future project;

• our internal research and statistical purposes (including market segmentation and

customer value analysis); and

• enabling us to forward to you other information or material which we believe may be

of interest to you (each person may opt-out of our information sharing

communications).

Protecting your personal information

Steps we take

We take reasonable steps to protect personal information we hold (including your personal

information) from:

misuse, interference and loss; and

• unauthorized access, modification or disclosure.

The precautionary steps we take to protect personal information include:

adopting measures to protect our computer systems and networks for storing, processing

and transmitting personal information;

• protecting our information data transmissions though encryption
• adoption of procedural and personnel measures for limiting access to personal

information by our staff;

• regularly reviewing our information collection, storage and processing practices; and
• such other security measures we consider reasonable and appropriate from time to

time.

Notwithstanding that we use our best endeavours to protect all personal information we

collect and hold, we unfortunately cannot guarantee the complete security of the personal

information.

De-identifying and deleting personal information

When your personal information is no longer required to be kept by us, we will take

reasonable steps to destroy or delete the personal information in a confidential manner.

Disclosure of personal information

We do not disclose your personal information to any third party without your personal

consent, except where the personal information is aggregated and anonymous or where a

third party that the information is being disclosed to requires it to assist us in an advisory,

technical or services sense.

We will only disclose personal information, other than as mentioned above, as legally

required – either upon valid court order, pursuant to the Privacy Act, or where compelled by

a law enforcement or governmental agency.

You will be notified as soon as reasonably possible, where allowable by law, if any

request is made for your information to be disclosed.

Overseas disclosure

Subject to 6.2 and 6.3, we will only disclose personal information to an overseas recipient

other than our outsourced international information technology service providers if:

1. you consent to the transfer; or

• the disclosure of the information is required or authorised by or under an

Australian law or a court/tribunal order.

We will take reasonable steps to ensure all overseas recipients do not breach the Australian

Privacy Principles (APP’s) and are subject to laws or a scheme substantially similar to the

APP’s.

Disclosure to data storage providers

We may hold personal information in outsourced international information technology

service providers (ISP), including cloud computing providers and data storage providers.

Disclosure for analytics

We may use Google Analytics to track your usage of our site. Google Analytics is a web

analysis service provided by Google. Google utilises the data collected to track and

examine the use of the Site, to prepare reports on the Site’s activities and share them with

other Google services.

Google may use the data collected to contextualise and personalise the ads of its own

advertising network. Personal data collected by Google includes cookie and usage data,

which is processed in the USA. You can find Google's privacy policy here:

http://www.google.com.au/policies/privacy/.

Third parties

Our site may contain links to other sites that are not operated by us. If you click on a third

party link, you will be directed to that third party's site. We strongly advise you to review the

privacy policy of every site you visit.

We confirm that we have no control over, and assume no responsibility for, the content,

privacy policies, or practices of any third party sites or services whatsoever.

You should be aware that your ability to opt-out of a third party tool or platform will depend

on the conditions governing your agreement with that third party.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique

identifier. Cookies are sent to your browser from a web site and stored on your computer's

hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to

refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept

cookies, you may not be able to use some features of our site.

Accessing and updating your personal information

Access to Personal Information

We will provide you with access to your personal information held by us unless:

1. giving access would be unlawful; or
2. denying access is required under the Privacy Act or any other

applicable law.

Request for Access

If you would like access to your personal information aside from your account information,

you must contact us in writing making such a request. Following receipt of your request, we

will contact you and either provide you with the information you have sought, or return to

you with an explanation detailing why we will not provide you with the information.

Amending your personal information

We endeavour to keep all personal information we hold accurate, up to date and complete.

If at any time you wish to correct any of your personal information and you have an account,

you may do so freely at any time via your account profile following your log on.

If you wish to amend personal information that we hold that is not editable under your

account, please contact us to request amendment. If we elect not to correct your

information, we will notify you, within a reasonable time, of the reason for our refusal, the

mechanisms available for you to complain about our refusal and such other matters

required by the Privacy Act.

If you wish to have your personal information deleted, please let us know and we will

take all reasonable steps to delete it, unless we need to keep it for legal reasons.

Complaints

We strive to ensure our compliance with this Policy and to regularly review our practices

under it.

If at any time you have a complaint against us regarding our Policy, including a breach of

the Privacy Act, we invite you to make a complaint. All complaints made will be dealt with in

confidence. We endeavour to respond within 30 days of receipt of a complaint with a

resolution or proposed resolution to the issue raised.

Please note that you may also make a complaint to the Office of the Australian Information

Commissioner (OAIC) about the handling of your personal information. Information on

making a privacy complaint can be found on the OAIC website at

http://www.oaic.gov.au/privacy/making-a-privacy-complaint.

Variations

We reserve the right to vary this Policy from time to time without further notice to you. Any

variations made will be updated on our website. We will not reduce your rights under this

Policy without providing you with notice.

It is your responsibility to check our Policy every now and again to ensure you are

aware of any changes made to it.